q888 Privacy Policy

Q888 (q888.plus) is a trusted online gaming platform in Bangladesh. We believe protecting your personal information is one of our most important responsibilities. This Privacy Policy is designed to give you a clear understanding of how q888 handles your data.

This Privacy Policy applies to the q888.plus website, mobile application, and all of our services. By using our platform, you are considered to have accepted the terms of this policy. If you disagree with any part of it, please refrain from using q888 and reach out to our support team.

Q888's Privacy Policy is continuously updated in line with international standards and with user protection in mind. We never sell your information to third parties or use it for unauthorized purposes.

Q888 only collects information that is necessary to deliver our services properly, maintain security, and meet legal obligations. We never collect excessive or unnecessary data.

Q888 uses the information it collects solely for the purposes listed below. In every case, we follow a minimum-data principle.

• Account Management: Your information is used to complete registration, verify your identity, and secure your account.
• Payment Processing: Financial information is used to process deposit and withdrawal transactions and to maintain payment history.
• Customer Support: Our support team can access the necessary information to resolve any issues related to your account.
• Security & Fraud Prevention: Technical data is analysed to detect suspicious activity and prevent money laundering.
• Responsible Gaming: Monitoring gaming behavior to identify problematic gambling patterns and intervening where necessary.
• Legal Compliance: Data may be retained and disclosed to meet regulatory requirements and fulfil legal obligations.
• Service Improvement: User experience data is analysed to improve platform quality and introduce new features.
• Promotional Communications: With your consent, we may send you information about bonus offers, promotions, and important updates.

Q888 may share your information with third parties only in limited circumstances and for specific purposes. In every case, we ensure that those third parties uphold our privacy standards.

• Payment Processors: Only the information necessary to process transactions is shared with payment platforms such as Mobile Banking, Nagad, and Rocket.
• Game Software Providers: Minimal data may be shared with licensed software providers for Live Casino and slots games.
• Law Enforcement: Information may be disclosed to authorities when required by court order or legal obligation.
• Fraud Prevention Services: Minimal data may be shared with specialised security providers to detect and prevent fraudulent activity.

Outside of the cases listed above, q888 does not share your personal information with any third party. We never sell your data to advertisers or data brokers.

Q888's website and applications use cookies and similar tracking technologies to enhance your browsing experience and keep the platform running smoothly.

• Essential Cookies: These cookies are used to maintain login sessions, store security tokens, and ensure core platform functionality. They cannot be disabled.
• Performance Cookies: Used to monitor page load speed, error logs, and overall platform performance.
• Preference Cookies: Used to remember your language preference, game settings, and other personalized choices.
• Analytical Cookies: Used to understand which pages are visited most frequently. This data is analysed in fully anonymised form.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may limit your access to some features on q888.

Q888 employs industry-leading technical and organizational measures to protect your personal information. Our security framework is regularly assessed by independent security experts.

• SSL/TLS Encryption: All data exchanged between your browser and q888 servers is secured with 256-bit SSL encryption.
• Database Encryption: All stored personal and financial data is kept in encrypted form.
• Two-Factor Authentication (2FA): OTP verification is available as an additional security layer when accessing your account.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and cyber-attack prevention systems.
• Access Control: Strict role-based access controls ensure that only authorized personnel can access the information they need.
• Regular Security Audits: Third-party cybersecurity experts regularly audit our systems to identify and address vulnerabilities.

As a q888 user, you have several important rights over your own personal information. We respect these rights and are here to help you exercise them.

Q888 retains your data only for as long as necessary. Retention periods depend on the type of information and applicable legal obligations.

• Account Information: Retained for a minimum of 5 years while the account is active and after it is closed.
• Financial Transaction Records: Retention of up to 7 years is mandatory under Anti-Money Laundering (AML) regulations.
• KYC Documents: Retained for a minimum of 5 years from the date of verification.
• Support contact: Customer support records are retained for up to 3 years.
• Technical Logs: Security and system logs are typically retained for up to 12 months.

Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to any individual.

Q888 is an exclusively 18+ platform. We take the privacy and protection of minors very seriously.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect or store any information from individuals under 18.
• If we become aware that a minor is using our platform, their account will be immediately closed and any collected data will be deleted.
• If parents or guardians believe their child is using q888, please contact our support team immediately.

Q888 reserves the right to update this Privacy Policy as needed. For any significant changes, we will make every effort to notify you via your registered email or through the platform.

• The date of any changes will always be shown at the top of this page.
• The latest version is always available at q888.plus/privacy-policy.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

For any questions, requests, or complaints about our Privacy Policy, please reach out to our dedicated Privacy Team. We provide support in both Bengali and English.